Exchange and Return Policy
At Arabian Oud, we always strive to ensure our customers’ satisfaction. If you are not satisfied with your purchase, you may request an exchange or return of perfumes subject to the following terms and conditions:
1. Exchange and Return Period:
- Perfumes may be returned within 3 days from the date of purchase.
- Perfumes may be exchanged within 7 days from the date of purchase.
2. Exchange and Return Conditions:
- The product must be in its original condition and must not have been opened or used.
- The product must be in its original packaging, including all accessories and labels.
- A purchase receipt or proof of payment must be provided.
3. Products Not Eligible for Exchange or Return:
- Perfumes that have been opened or used.
- Wooden Oud and Oud Oil are not eligible for return.
- Gift bags that have been partially used are not eligible for return.
- A partially used product cannot be returned unless there is a manufacturing defect.
- In the event of a manufacturing defect, the product may only be exchanged for the same product.
- Product exchanges for a different item are not available. If you wish to receive a different product, the original product must be returned in accordance with the applicable terms and conditions, and a new order must then be placed for the desired product.
4. Return Procedure:
A return request must be submitted through the return platform by following these steps:
- Visit: rtn.arabianoud.com
- Submit a return request.
- Select the order from which you wish to return a product by entering the order number and mobile number.
- Complete the return request.
- Our team will contact the customer to complete the return procedure.
- The E-Commerce Department will contact the customer and confirm whether the exchange is eligible. Once confirmed, the customer may proceed to the branch.
5. Exchange Procedure:
- If the above conditions are met, we will coordinate with the customer and confirm the exchange eligibility, then direct the customer to the nearest branch to complete the exchange procedure.
- The product will be inspected at the branch, and the necessary procedures will be completed.
6. Refund:
- Refunds will be processed using the same payment method originally used for the purchase.
- Refunds take 3 to 7 business days, and may take up to 14 business days for payments made by credit cards.
- For orders paid by cash on delivery representative upon receipt, the refund will be processed via bank transfer within 7 to 14 business days.
For more information, please contact us through:
